From 5–6 minutes to 5–6 seconds per package.

How QicScan automated DSCSA exceptions management for one of the largest distributors in the healthcare industry.

QicScan team implementing DSCSA exceptions management at a Fortune 20 distribution center
5–6 min → 5–6 secException handling per package
30Distribution centers nationwide
Healthcare distributionDSCSAExceptions management

DSCSA Exceptions Management for a Fortune 20 Company

A Fortune 20 company, one of the largest distributors in the healthcare industry, set out to streamline its exceptions management process, with DSCSA serialization compliance expected to increase exception volume significantly.

  • ChallengeStaff photographed quarantined packages from all sides, emailed and downloaded the photos, then created tickets in the exceptions portal by hand. About 5–6 minutes per package, with blurry pictures, typing errors and email attachment limits.
  • SolutionA QicScan unit with high-resolution cameras, a computing processor, a touchscreen and QicScan software captures barcode images from all sides, parses GTIN, lot number, iLPN and expiry date, and submits each image with its metadata to the exceptions portal.
  • OutcomeException handling dropped from 5–6 minutes to 5–6 seconds per package. After a 90-day pilot with 2 units, QicScan units were placed across 30 distribution centers nationwide.

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